The Halverson Group, Inc. is a customer experience think tank which uncovers the root causes of inconsistency and stewards game- changing solutions for the future.
We have a 12-year record of success in rigorously identifying and solving customer experience issues for a number of the world’s most important brands.
Our clients are passionate about working with us because we bring a disciplined approach to problems often left unaddressed, wrongly speculated or half-solved.
- We insist on operating through a 360 degree lens that connects operations, marketing and management in shared solutions.
- We combine three highly technical proprietary techniques that remove guesswork and reveal the inarguable truths of customers’ experiences.
- We employ a multi-disciplinary team of PhD and Master’s level scientists in organizational psychology, operations research, sociology, marketing, journalism, applied statistics, data analysis and design—all dedicated to improving the customer experience.
- Our voice is objective, our guidance independent, and we confront issues forthrightly. This is the best way we know to advance top line growth and bottom line profitability for our client partners.
Click: Halverson Group Brochure